We have a 14-day return policy, which means you have 14 days (from the first day of receiving your item) to request a return.

ELIGIBILITY.

• Contact us within 14 days of receiving the order.
• To be eligible for a return, your item must be in the same condition that you received it.

RETURN PROCESS.

• To start a return, you can contact us at sales@slopesmountainart.com.
• If your order is eligible for a return, we’ll send you instructions on how and where to send your package.
• Items sent back to us without first receiving a Return Authorization will not be accepted.
• Once we receive and inspecte your return, we will promptly let you know the status of the refund. If approved, you’ll automatically be refunded on your original payment method.
• A 15% return and restocking fee will be assessed to all returns.
  
  If you have any questions, please feel free to reach out to us. We are here to help: sales@slopesmountainart.com

Damages / Shipping Issues

• Please promptly inspect your order upon receiving.
• Contact us immediately if the item is damaged, defective or if you received the wrong item.
• If your item was damaged in transit, please include images of the damaged item as well as photos of the packaging and shipping label.
• The sooner you contact us, the sooner we can make it right.

Exceptions / Non-returnable items

• All custom/personalized items are non-refundable.
• All Gift Cards and items on sale are not eligible for returns or exchanges.
• You may email us to inquire about exceptions to this policy. 
  

Exchanges

• The fastest way to process an exchange is to follow the return the item you have following the process noted above.
• Once the return is accepted, you can make a separate purchase for the new item.